Sparkling jewellery, bridal hairpins and other super-yummy accessories handmade just for you!

Frequently Asked Questions

Delivery & Shipping

How will my order be delivered and how much does it cost?

For UK orders under £35 there are 2 shipping options:

• Standard First Class packet: £2.40 (Not traceable and requires no signature on delivery)

• Royal Mail Recorded Delivery: £3.65 (Recommended! Traceable and will require a signature upon delivery)

All UK orders over £35 will be shipped by Royal Mail Recorded Delivery at £3.65.

We endeavour to get orders out as soon as possible. Items that are in stock will be despatched within 2-3 working days of the order confirmation email. We will email you again to confirm to you that your goods have been despatched. If your item is not in stock we will email you to let you know the expected delivery date, and will aim to get it to you as soon as possible!

If an item is returned to us by the Royal Mail as unclaimed we will contact you to arrange for the item to be redelivered. In such circumstances we are unable to offer any refund on your order, but redelivery will be arranged as soon as possible. Please respect that if such a situation occurs there will be an extra charge for postage to cover the cost of resending the item for you.

* Please note that The Coco Joy Boutique cannot be held responsible for items lost or damaged once they have been handed to the Royal Mail for delivery both in the UK and when being posted to overseas locations.

If I’m shopping from outside the UK, can I still order?

OF COURSE YOU CAN! WE HAVE 2 INTERNATIONAL SHIPPING OPTIONS AVAILABLE…

International shipping is calculated at the checkout and there are 2 International shipping options for orders under £60.

• Standard Airmail: Between £3.60 and £3.85 depending where you are (This is not traceable or insured)

• International Signed For: Between £6.00 and £6.60 depending where you are (Recommended! This is traceable until the parcel leaves the UK, and insured. This Signed For service requires a signature on delivery)

All International orders over £60 will be shipped by Royal Mail International Signed For service.

The Coco Joy Boutique is not responsible for customs duty or brokerage fees on overseas orders. These will have to be paid by the customer where applicable.

If an item is returned to us by the Royal Mail as unclaimed we will contact you to arrange for the item to be redelivered. In such circumstances we are unable to offer any refund on your order, but redelivery will be arranged as soon as possible. Please respect that if such a situation occurs there will be an extra charge for postage to cover the cost of resending the item for you.

* Please note that The Coco Joy Boutique cannot be held responsible for items lost or damaged once they have been handed to the Royal Mail for delivery both in the UK and when being posted to overseas locations.